FAQs Frequently Asked Questions
Attention: This is the Beta version of the 4th major update. The old site is still here.
This list of Frequently Asked Questions (FAQS) is designed to help those infrequent users who need a little prompting. For detailed personal tech support you have several options; ask a friend or coworker, call or email the appropriate supplier, search all the on line web sites, try a News Group dedicated to the subject in question, pay someone to solve your problem for you, or, if all else fails, read the manual (something especially abhorrent to Mac users). You can also contact me.
Every machine and software application has its own little quirks.
Please note: The suggestions provided are based on personal experience.
Stress Survival Tip: If you have gotten this far you must be doing something right. Congratulate yourself on the things you DO know before you start berating yourself for the things you don't. The rules I learned in my first grade-school cookbook still work very well when dealing with computers:
I have been working on Macs since just before the first Mac II came out in 1987. For nubies, that means I started in the late 80's with the pre-SCSI 512 Macs, back when Aldus PageMaker 1.0 AND the Mac OS fit on one 400K floppy (single sided 3.5") with space for a document or two... and when the Pro-DOS Apple Ii was still a well known option. I have worked on or supported most every Mac since. I'm currently using a MacBook Pro running under Mac OS 10.9, awaiting the release of 10.10 Yosemite.
When I first wrote this FAQ, Netscape was the most common Mac web browser. The Mac Operating System (OS) now provides it's own browser, Safari, which I use most of the time. I use FireFox when I run into a site that does not play nice with Safari.
I'm not a PC expert but I have enough experience with DOS, Windows (since 1.04), ProDOS, and UNIX to be comfortable troubleshooting unknown hardware/software situations. I've been the primary tech person in several studios and done User Interface Design (see my resume for more details). Thanks to RealPC or VirtualPC, I have had Windows versions through XP Pro running in emulation on many Macs over the years. Copy & Paste between the two platforms actually works better than converting files most of the time.
For those using Internet Explorer on a Pentium-class, AMD or IntelCore machine running Windows or similar configurations, the information below should serve as a guide. Details and key combinations are program and platform specific. Links have been provided for PC utilities.
Web pages change over time. Most browsers have the ability to "cache" or save a copy of pages you visit so that the next time you visit you don't have to wait for the information to be downloaded again. This means you can view it faster but it also means that changes made since the last time you visited may not show up. Your browser preferences should be set to "check" the pages at least once during each session. If you suspect that a page has not been updated, use the Reload button to update it or, in browsers like Safari, use Option Reload to force a page refresh.
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